Refund & Exchange Policy

At BOOMBER, we want you to be completely satisfied with your purchase. Since our products are fashion and streetwear items, we maintain certain quality and hygiene standards for all returns and exchanges.

Please read this Refund & Exchange Policy carefully before placing an order.

1. Exchange Eligibility

We accept exchange requests for eligible products subject to the conditions mentioned below.

An exchange request must be raised within 7 days from the date of delivery.

To be eligible for an exchange, the product must:

  • Be unused and unworn.

  • Be unwashed and free from any stains, marks, perfume, or other signs of use.

  • Be returned with all original tags, labels and packaging intact.

  • Be in its original and saleable condition.

  • Include the original invoice/order details wherever applicable.

Products that do not meet these conditions may be rejected after inspection.

2. Reasons for Exchange

Exchange requests may be accepted in the following situations:

Size Issue

If the size you ordered does not fit, you may request an exchange for another available size of the same product.

Size exchanges are subject to product availability.

Damaged or Defective Product

If you receive a product that is damaged, defective, or has a manufacturing issue, please contact BOOMBER within 48 hours of delivery.

You may be required to provide clear photographs or an unboxing video showing the product, packaging, tags and shipping label.

After verification, BOOMBER will arrange an appropriate resolution.

Wrong Product Received

If you receive a product different from what you ordered, please contact BOOMBER within 48 hours of delivery with photographs of the product and packaging.

After verification, we will arrange an exchange for the correct product, subject to availability.

3. Products Not Eligible for Exchange

Exchange requests will not be accepted for products that:

  • Have been worn, washed, ironed, altered, stained or damaged after delivery.

  • Have missing, removed or damaged tags.

  • Are missing their original packaging.

  • Show signs of perfume, deodorant, makeup or other usage.

  • Have been damaged due to improper handling by the customer.

  • Are returned after the applicable exchange period.

  • Were purchased as Final Sale, clearance, or other explicitly non-returnable products.

  • Are customized or personalized products, where applicable.

The final decision regarding product eligibility will be made after inspection.

4. Exchange Process

To request an exchange, contact BOOMBER Customer Support through the official customer support channel provided on our website.

Please provide:

  1. Your Order ID.

  2. Product name.

  3. Reason for exchange.

  4. Clear photographs of the product.

  5. Additional information or video evidence if requested by our team.

Our team will review your request and confirm whether it is eligible.

Once approved, you will be provided with instructions for returning the product.

The returned product will be inspected before the exchange is processed.

5. Exchange Shipping

For approved exchanges due to wrong, damaged or defective products, BOOMBER will bear the applicable return shipping cost.

For size-related exchanges or customer-requested exchanges, applicable shipping or handling charges may be payable by the customer.

The exact shipping arrangement will be communicated by our support team after reviewing the exchange request.

6. Exchange Availability

All exchanges are subject to product availability.

If the requested size or replacement product is unavailable, BOOMBER may offer an alternative solution such as:

  • Exchange for another available size/product of equivalent value; or

  • Store credit for the eligible product.

Any difference in product price may be payable or adjusted accordingly.

7. Refund Policy

BOOMBER generally does not offer refunds for change-of-mind, size preference, or personal preference where an eligible exchange or store-credit solution is available.

For approved cases where a refund is required due to circumstances such as a defective product, incorrect fulfilment, cancellation, or inability to provide a suitable replacement, the refund will be processed according to the applicable payment method and circumstances of the order.

Shipping charges, where applicable, may be non-refundable unless the issue was caused by an error on our part.

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

8. Cancellation Policy

Orders can be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If an order has already been shipped, the customer may need to receive the product and follow the applicable exchange/return process.

9. Delivery Damage

Customers are advised to check the package and product carefully upon delivery.

If the package appears damaged, tampered with, or the product inside is damaged, please contact BOOMBER as soon as possible and preferably within 48 hours of delivery.

Photographs and/or an unboxing video may be requested to help us investigate the issue with our logistics partner.

10. Inspection & Approval

All returned products are subject to quality inspection.

Submitting an exchange request does not automatically guarantee approval.

If the returned product does not satisfy the conditions of this policy, the exchange may be rejected.

If an exchange is rejected because the product does not meet the eligibility requirements, the product may be returned to the customer at the customer's expense.

11. One Exchange Per Order

Only one exchange request per product/order will generally be permitted.

Once an exchange has been completed, another exchange for the same product may not be accepted.

12. Store Credit

Where store credit is issued, it may be used towards a future purchase on the BOOMBER website.

Store credit:

  • Cannot be exchanged for cash unless required by applicable law.

  • Cannot be transferred unless specifically permitted by BOOMBER.

  • Cannot be applied to an order that has already been placed.

  • May have a validity period communicated at the time of issuance.

Any specific conditions applicable to the store credit will be communicated to the customer when it is issued.

13. Fraudulent or Abusive Requests

BOOMBER reserves the right to reject exchange or refund requests where we reasonably believe there has been:

  • Fraudulent activity.

  • Repeated misuse of the exchange policy.

  • Product tampering.

  • False or misleading claims.

  • Intentional damage to products.

  • Any other abuse of the return or exchange process.

14. Contact Us

For any refund or exchange-related questions, please contact BOOMBER Customer Support through the contact details provided on our website.

Please include your Order ID in all communications so that we can assist you quickly.

15. Changes to This Policy

BOOMBER reserves the right to modify or update this Refund & Exchange Policy from time to time.

Any updated version will be published on our website and will become effective from the date stated in the updated policy.

By placing an order on the BOOMBER website, you acknowledge that you have read and understood this Refund & Exchange Policy.

BOOMBER
Streetwear. Your Way.