FAQs

1. What is BOOMBER?

BOOMBER is a streetwear clothing brand focused on contemporary, bold and everyday street-style fashion. We create pieces designed to bring comfort, attitude and individuality to your wardrobe.

2. How can I place an order?

Simply browse the BOOMBER website, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

3. How do I know which size to order?

We recommend checking the Size Chart available on the product page before placing your order. Compare the measurements with a similar garment you already own to select the best size.

4. Can I cancel my order?

You can request cancellation before your order has been processed or dispatched. Once your order has been processed or shipped, cancellation may no longer be possible.

5. How long does it take to process my order?

Orders are generally processed within 24–48 working hours after successful payment confirmation.

During sales, product launches, festive periods or high-order-volume periods, processing may take longer.

6. How long will my order take to arrive?

For domestic orders within India, delivery generally takes around 3–7 working days after dispatch, depending on your location and courier serviceability.

The processing time before dispatch is separate from the delivery timeline.

7. How can I track my order?

Once your order has been dispatched, we will provide tracking information where available. You can use the tracking link to check the latest status of your shipment.

8. Do you offer Cash on Delivery (COD)?

COD availability depends on the delivery location and the options available at checkout. If COD is available for your PIN code, it will appear as a payment option during checkout.

9. What payment methods do you accept?

BOOMBER accepts the payment methods displayed at checkout. Available options may include UPI, debit cards, credit cards, net banking, wallets and other supported payment methods.

10. Can I change my shipping address after placing an order?

You can contact BOOMBER Customer Support as soon as possible to request an address change.

However, address changes may not be possible once the order has been processed, packed or dispatched.

11. What if I receive the wrong product?

If you receive a product different from what you ordered, contact BOOMBER within 48 hours of delivery.

Please provide your Order ID along with clear photographs of the product, packaging and shipping label. After verification, we will provide the appropriate resolution.

12. What if I receive a damaged or defective product?

Please contact us within 48 hours of delivery if your product arrives damaged or has a manufacturing defect.

We may request photographs or an unboxing video to verify the issue before processing your request.

13. Do you offer exchanges?

Yes. BOOMBER accepts eligible exchange requests within 7 days from the date of delivery, subject to our Refund & Exchange Policy.

The product must be unused, unworn, unwashed and returned with its original tags and packaging.

14. Can I exchange my product if the size doesn't fit?

Yes, eligible size exchanges are generally accepted within 7 days of delivery, subject to availability of the requested size.

Please make sure the product is unused, unworn, unwashed and has all original tags and packaging intact.

15. Can I exchange a product after wearing or washing it?

No. Products that have been worn, washed, altered, stained, damaged or otherwise used are not eligible for exchange.

16. Can I exchange my product for a different product?

Exchange availability depends on the circumstances and product availability. Where a direct replacement is not possible, BOOMBER may provide an alternative solution such as another available product of equivalent value or store credit.

17. Do you provide refunds?

BOOMBER generally does not provide refunds for change-of-mind, personal preference or size preference where an eligible exchange or store-credit solution is available.

Refunds may be provided in eligible circumstances such as certain defective products, incorrect fulfilment, cancellation, or situations where BOOMBER is unable to provide a suitable replacement.

18. Are shipping charges refundable?

Shipping charges are generally non-refundable unless the issue occurred due to an error attributable to BOOMBER or a refund is otherwise required under applicable law.